In order to ensure the quality of goods and services, we will check the quality of the goods again before the goods are sold to ensure that the goods are of high quality.
If there is a problem with the product you received, please email and contact us within 3 working days from the day you receive the package, together with taking a photo of the problematic part of the product and clearly indicating the order number and product number, and we will Try to help you solve the problem as soon as possible.
If you are dissatisfied with the goods received and request a refund, because the style, color and size of the goods do not meet your standards, we are deeply sorry, and our company does not accept the above reasons as reasons for return.
You can apply for product replacement in the following situations:
- Item has holes or tatters
- Different size than ordered
- The delivery person sent the wrong product
Can I exchange for a product of a different style or color?
No, regardless of any item in the return policy, you can only exchange the same returned product of the same style and color.
After our initial evaluation with the Korean supplier and our reply for initial confirmation, members need to send it back to our company together with the original packaging within 2 days after the initial confirmation, and email us the invoice number and other information, otherwise If the application expires, the application for replacement of this product will no longer be accepted. The company will bear the return freight from Hong Kong to South Korea.
The following situations are not included in the scope of return:
- Asked for a refund on the grounds that the waiting time was too long.
- All discounted items are non-refundable.
- Some items are out of stock and other items in the order are required to be refunded.
- Refunds are requested for delays in delivery due to shipping problems.
- The color, style and size of the product cannot be modified for the paid order.
- For hygienic reasons, all underwear/Legging/Homewear items are non-returnable.
- The item has signs of washing.
- Subjective reasons, such as: very small stains, small threads, small residues from leather products, color difference caused by computer display (different monitors will have different color differences), material quality is worse than expected, size is not suitable, and it does not look good when worn, etc.
- Exceeded the company's return request period (must be within 3 days after signing for the item).
- Within 3 days after the return application is confirmed, the product that needs to be returned cannot be returned in time.
- Fading of products with darker colors, such as denim fabrics that often occur...is not a quality problem.
- In the case of broken or incomplete goods, the company will only arrange for a replacement with a new product of the same design or the same model, and will not issue a refund.